Terms & Conditions
Please read these terms carefully before using Slice Retail platform services.
These Terms & Conditions govern your use of the Slice Retail digital platform and the Retail Account Services made available through it. By accessing the platform you acknowledge and agree to the following provisions.
1. User Responsibilities
By accessing the Slice Retail platform, you agree to provide accurate information, safeguard your credentials, and use the digital financial services responsibly. You are accountable for all activity performed under your account and must promptly report any unauthorised access.
2. Account Access Guidelines
Access to your Retail Account Services is granted only upon successful verification of your username, password, and security challenge. Sharing credentials, automating sign-in, or attempting to bypass authentication is strictly prohibited and may lead to suspension of platform services.
3. Privacy and Security
Slice Retail treats your information with the highest level of confidentiality. Personal and transactional data is processed only for the purpose of delivering Digital Financial Services and is protected with industry-standard encryption, access controls, and continuous monitoring.
4. Digital Usage Policy
The platform is intended for lawful personal financial activities. You agree not to use the services for fraudulent transactions, money laundering, or any activity that violates applicable regulations. Slice Retail reserves the right to investigate suspicious behaviour and restrict access where necessary.
5. Payments and Transfers
All money movement instructions submitted through the Retail Platform are processed on a best-effort basis subject to network availability, beneficiary validation, and transaction limits. You are responsible for verifying recipient details before confirming any payment or transfer.
6. Account Monitoring
You are expected to review your account activity regularly. Any discrepancies, unauthorised debits, or unfamiliar transactions should be reported immediately through the support channels listed within the platform.
7. Statement Access
Electronic statements are made available through the platform and may be downloaded as PDF or CSV. Statements reflect activity recorded up to the latest synchronisation and should be retained for your records.
8. Fraud Awareness
Slice Retail will never request your password, full debit card number, OTP, or PIN through email, SMS, or phone. Treat such requests as fraudulent and report them through the official support channel without sharing any information.
9. Device & Browser Security
Always access the platform from trusted devices and updated browsers. Avoid using public or shared computers. Enable device locks, install security updates, and sign out completely after each session.
10. OTP & Security Guidelines
One-Time Passwords are personal, time-bound, and meant for single use. Never share an OTP with anyone, including persons claiming to represent Slice Retail. Expired or unused OTPs cannot be reused and a fresh code must be requested.
11. Service Availability
The Retail Platform aims to remain available around the clock, however scheduled maintenance, upgrades, or unforeseen technical issues may temporarily limit access. Slice Retail will make reasonable efforts to communicate planned downtime in advance.
12. Contact & Support
For assistance with platform services, account queries, or to report issues, please use the in-app help section. Authorised support representatives will only communicate through official channels and will never request sensitive credentials.
13. Limitation of Liability
To the extent permitted by applicable law, Slice Retail is not liable for indirect, incidental, or consequential losses arising from use of the platform, third-party service interruptions, or events beyond its reasonable control.
14. Policy Updates
These terms may be updated periodically to reflect new features, regulatory changes, or operational improvements. Continued use of the platform after an update constitutes acceptance of the revised terms.
15. User Consent
By using Slice Retail, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, you should discontinue use of the platform services.